(via The Consumerist)
Recently, John, a DISH network customer had problems with his satellite dish. Since he’d just had one dish replaced that had died after only 9 months, he felt he was entitled to a replacement. DISH network was only to happy to replace it – for a charge. Read his tale of woe:
“Greetings:
Well Memorial Day was going along swimmingly well until I decided to turn the tube on at 8:00 last night after putting my son to bed. When I turned on the TV it showed that the satellite signal was being acquired. No big deal, we had a lot of thunderstorms yesterday and I thought some may still be lurking. I Poked my head out the door and I could still see the sun setting so that wasn’t it. Time to call my friends at Dish Network…
. . .
…made arrangements to send me a “new†tuner FREE OF CHARGE (like they were doing me a favor) all I had to do was pay $14.95 for shipping. I called bullshit on that. I was more than a little irritated that I had to pay $24.95 when the receiver died in April and now they were asking me to pay $14.95 again for a piece of crap tuner that lasted a month. I then asked “Isn’t this under warranty?†No it isn’t, my warranty, when I signed up, was only for 90 days on the installation and on the original equipment. It doesn’t matter that it died a second time, the warranty expired in October…
. . .
So apparently their business model is lease crap equipment to customers, don’t stand behind it, make you jump through hoops to receive fair credit for using their services, and generally not give a shit if you cancel your subscription.
The full story is much better than this snip. Follow the above link for the details.
[tags]Dish Network, Customer service[/tags]